1. Digital subscription
Libebox AI Client Trust Passport is a digital subscription that may include immediate access to a builder, downloadable files, templates and updated membership materials. Purchase details and the selected billing period are shown before payment.
2. How to request a refund
To request a refund, contact support@libebox.com. Include:
- the email address used for the purchase;
- the Paddle transaction or receipt reference, if available;
- a short explanation of the problem or reason for the request.
Each request is reviewed using the available transaction and access information. A request does not itself guarantee that a refund will be approved.
3. Paddle as merchant of record
Paddle acts as merchant of record and handles payments, receipts, subscription billing and approved refunds. Libebox may review your request and coordinate it through Paddle, or you may be directed to Paddle's buyer support where appropriate. Any approved refund is processed through the original transaction system.
4. Cancellation and future billing
You may cancel a subscription to stop renewal for future billing periods using the options provided with your Paddle subscription or by contacting support. Cancellation does not automatically refund a current or completed billing period. Access may continue until the end of the paid period unless the subscription information states otherwise.
5. Digital access and service issues
Refund requests may be considered where the purchased service or files could not be accessed, a duplicate or incorrect charge occurred, or the service materially failed to match the purchase description. The circumstances of each request, including whether access or delivery was provided, may be considered. No unconfirmed refund deadline, automatic exception or guaranteed outcome is promised by this policy.
6. Statutory rights
Nothing in this policy removes consumer rights or remedies that cannot be excluded under rules applicable to the transaction. Where mandatory rights apply, they remain available regardless of this policy.
7. Contact
Questions about cancellation or refunds can be sent to support@libebox.com.